产品名称

4G Analytics

DESCRIBE

● Solutions

Deployed on the network side of operators, upon DPI( Deep Packet Inspection) technology，it parses mobile core network' s signaling and original service data packets , and realizes end-to-end data association with wireless OMC data. Based on the 2/3/4G service awareness and analysis model, locate the cause of inferior network quality indicators; guide the operators' network optimization & network planning, and the vendor's equipment optimization; and solve the issues such as 'webpage loading' , 'video buffering ' and ' games dropping' to improve network service capability and enhance user experience of surfing the Internet.

● Deployment Position

● Core Functions

● Product Value

● Product Cases

● Solution

The 4G service awareness analysis system interface is connected with the operators' customer service center to put the customer service capability forward. Problem Location is factorized. Factor library is enriched during continuous practice. Unify customer service verbal trick and effectively improve handling efficiency of customer complaints.

● Product benefits

The 4G service awareness analysis system interface is connected with the operators' customer service center to put the customer service capability forward.

Factor analysis has accumulated experience in handling complaints and enriched the experience base.

Unify customer service verbal trick and effectively improve handling efficiency of customer complaints.