Services & Support
Wuhan GreeNet Co., Ltd. provides clients nationwide with timely technical services for proactive problem prevention and rapid resolution. Through our professional technical support teams, we deliver a full suite of on-site and remote services, including product deployment, technical consultation, and comprehensive support.
Telephone and remote support service
Should you encounter any unresolved technical issues during system maintenance, you may send us a service request via phone. We will respond immediately with telephone support. If the issues cannot be resolved over the phone, with your consent, our team will securely access the relevant system via a remote terminal to perform fault diagnosis. We will then provide step-by-step guidance to your on-site maintenance personnel to resolve the issue.
On-site support service
For issues that cannot be resolved remotely, we provide on-site technical support. Our experienced engineers can be dispatched promptly to diagnose the root cause, develop an effective solution, and ensure a complete resolution on-site.
Delivery and Service Contact Information
We provide comprehensive resources for product support, including product documentation, software downloads, and case studies. To request any of these resources, please contact us via email or our technical support hotline. Details are as follows:
Service Cases
China Telecom East China Provincial Cloud Broadband Service Monitoring & Support System R&D Project
China Telecom East China Provincial Branch: Phase I Cloud Gateway Development Project
China Telecom East China Provincial Branch: Phase I Campus Network Cloud Gateway Development Project
China Telecom Central China Provincial Branch: Edge Cloud Network Pilot Cloud Gateway Software Procurement Project
China Telecom East China Provincial Branch: Cloud Gateway Integrated Management Platform Development Project
China Telecom Central China City Cloud Broadband Platform Software Project
China Unicom South China Provincial Edge Cloud Project
Contact Us
Service Hotline
Business Cooperation: greenet@greenet.com.cn
Technical Support: tech_support@greenet.com.cn
Address: Floors 4-6, Building E2, Optics Valley E-Section, No. 4 Software Park Middle Road, East Lake High-Tech Development Zone, Wuhan
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