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Services & Support

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Wuhan GreeNet Co., Ltd. provides clients nationwide with timely technical services for proactive problem prevention and rapid resolution. Through our professional technical support teams, we deliver a full suite of on-site and remote services, including product deployment, technical consultation, and comprehensive support.

Telephone and remote support service

Should you encounter any unresolved technical issues during system maintenance, you may send us a service request via phone. We will respond immediately with telephone support. If the issues cannot be resolved over the phone, with your consent, our team will securely access the relevant system via a remote terminal to perform fault diagnosis. We will then provide step-by-step guidance to your on-site maintenance personnel to resolve the issue.

On-site support service

For issues that cannot be resolved remotely, we provide on-site technical support. Our experienced engineers can be dispatched promptly to diagnose the root cause, develop an effective solution, and ensure a complete resolution on-site.

Delivery and Service Contact Information

Our company provides customers with product documentation, software downloads, classic case studies, and other relevant materials related to product support. You can request these resources via email or our technical support hotline. The specific methods for obtaining them are outlined below.

技术支持热线: 400-888-7180

技术支持邮箱: tech_support@greenet.com.cn

Service Cases

Unified DPI Solution for the Internet Internet Traffic Visualization Solution IDC/ISP Information Security Management Solution Rigid Woodworm Monitoring and Treatment Solution Malicious Program Monitoring and Handling Solution Cloud Gateway Solution Innovative Application of Information Technology

中国电信统一DPI设备集中采购项目

中国移动统一DPI互联网设备集中采购项目

中国联通EDPI宽带质量分析数据采集扩容工程采购项目